Basically Consumer Laws Deal with two type of issues, Defective Product and Defective or Faulted Service. Consumer Laws protect the rights of Consumers. Consumer should also take interest for his or her own rights otherwise there will be no relief for Consumer.
Duties of a Consumer
Check date of manufacturing
Check date of expiry of product
Always get receipt of product
Always get the Guaranty or Warranty Card
Service hired/purchased receipt
When a Consumer feels that there is any fault or defect in the product and there is a defective or faulted service then he or she can file a complaint in consumer courts but before filling of consumer complaint, consumer will have to send a Legal Notice to the provider of defective service or faulted service or defective product or faulted product for 15 days in which consumer will state the allegation against the service provider or against the provider of defective or faulted product and consumer will also state the reason for claiming of damages which consumer had to suffer due to the defective or faulted service and product.
After passing of 15 days if the service provider or provider of defective and faulted product not resolved or compensate the consumer then consumer will file a complaint in the Consumer Court and consumer will have to prove the case with documentary evidence. if consumer successful to prove case with evidence then Consumer Court will passed a Decree or Judgment in favour of Consumer.
It is pertinent to mention there that there is not court fee levy in Consumer Cases and court will also return the Lawyer fee or Legal Expenditure of Consumer
Example of Defective or Faulted Product
Out of order Mobile before expiry of guaranty or warranty
Out of order TV or any fault in TV before expiry of guaranty or warranty
Any Fault in Refrigerator before expiry of guaranty or warranty
These are the few examples of defective or faulted product
Examples of Defective or Faulted Services
There are the few examples of faulted or defective services in which the consumer can file the consumer complaints against the following persons
Doctors
Lawyers
Bank
Engineers
Mobile Companies
Housing Societies
Shopkeepers
Transporters
Railway
Insurance Companies
Dry Cleaners
Catering Services
AND
All Government Departments Like WASA, WAPDA, Sui Gais etc.
Contact With US
Mahmood Law Associates
Mahmood Saleem
Advocate High Court
Office Number 9,Mian Mansion, 4 Mozang Raod, Lahore
Mobile. 0321-4314001/ 0333-5769655
